DELIVERY TIME AND SHIPPING COSTS

MARIA ELENA VILLAMIL ships both nationally and internationally through DHL, FedEx, and TCC. Delivery times begin once the payment transaction has been successfully confirmed. The estimated delivery time for national shipments is 15 business days. For backordered items, the estimated time is approximately 20 business days. International delivery times vary depending on the destination country; however, after the purchase is completed, an estimated delivery date and a corresponding tracking number will be provided.

These delivery estimates are valid as long as there are no events beyond the control of MARIA ELENA VILLAMIL that may cause delays, such as force majeure or unforeseen circumstances. If you have any questions regarding the delivery of your order, you may contact us via WhatsApp or by phone at +57 314 274 0621 (Monday to Friday from 9:00 a.m. to 5:00 p.m.), or by email at departamentodespachos@mariaelenavillamil.com.co. Deliveries cannot be guaranteed at an exact time. The product may be received and inspected by any adult present at the delivery address. A signature on the shipping carrier’s delivery note will be sufficient. If the product shows signs of damage or tampering to the packaging at the time of delivery, please make a note of it on the shipping guide and contact our customer service line at +57 314 274 0621 (Monday to Friday from 9:00 a.m. to 5:00 p.m.), or email us at departamentodespachos@mariaelenavillamil.com.co.

All national shipments have a flat rate of 15,000 COP. For international shipments, the cost varies depending on the destination and may be subject to additional import taxes or customs duties determined by the authorities in the receiving country. These costs are the sole responsibility of the customer. For more information regarding international shipping, please contact us at +57 314 320 7810 (Monday to Friday from 8:30 a.m. to 5:00 p.m.) or write to us at departamentodespachos@mariaelenavillamil.com.co or internationalsales@mariaelenavillamil.com.co.