TERMS AND CONDITIONS

Maria Elena Villamil y CIA. S.A.S. is a company established in accordance with Colombian laws, identified with NIT. 900.045.889-9, domiciled in the city of Cali, which for the purposes of these Terms and Conditions of Use of the website www.mariaelenavillamil.com.co (hereinafter, “Terms and Conditions”) will be referred to as “MARIA ELENA VILLAMIL.”

These Terms and Conditions are governed by the applicable law in the Republic of Colombia.

MARIA ELENA VILLAMIL is a registered trademark and has full intellectual property rights over any content you download, reproduce, print, redistribute, or save from this site.

All content on this website (including, but not limited to, texts, logos, content images, photographs, audio files, buttons, trade names, illustrations, and videos) is subject to intellectual property rights, regulated by copyright laws and other applicable laws. All rights reserved.

Copying, reproduction, distribution, publication, transmission, broadcasting, or any form of exploitation of this medium is prohibited without prior authorization from MARIA ELENA VILLAMIL.

For payments made through platforms, the information and security of these will be guaranteed by the payment platforms responsible for the transaction and the confidentiality of the data. The company is not responsible for the type of procedures carried out on these platforms.

MARIA ELENA VILLAMIL does not grant any license or authorization of use of any kind over its intellectual and industrial property rights or over any other property or right related to the website, and the services and products offered.

In the case of data or content provided by the user to the website mariaelenavillamil.com.co, the user grants MARIA ELENA VILLAMIL the non-exclusive, royalty-free and/or intellectual property-free right, perpetually, irrevocably, and fully transferable to third parties, to use, reproduce, modify, adapt, publish, translate, create derivative services, distribute, and display such reviews and comments worldwide and in any media.

All trademarks and service names appearing on the website mariaelenavillamil.com.co are registered trademarks and the property of MARIA ELENA VILLAMIL.

At mariaelenavillamil.com.co, our commitment is to offer convenience, service, and product availability online every day, with some limited-time offers on pieces at promotional prices. The pieces offered online at mariaelenavillamil.com.co usually have the same price as those offered in our MARIA ELENA VILLAMIL stores, although in some cases, there may be differences.

MARIA ELENA VILLAMIL has made an effort to display the colors of the garments as accurately as possible. However, the color of the garments that appear on screen may be subject to variations depending on the quality of the user's computer/phone monitor. In this regard, MARIA ELENA VILLAMIL cannot guarantee that the colors appearing on your monitor will match reality faithfully.

MARIA ELENA VILLAMIL may provide you with information via email, general notices on the site, or written communication sent by physical mail to your registered address.

The customer has the right to withdraw from the purchase made on the website within five (5) business days from the delivery of the product to exercise the right of withdrawal.

Procedure to Exercise the Right of Withdrawal:

The request must be made in writing to departamentodespachos@mariaelenavillamil.com.co or verbally by calling +57 314 274 0621 from Monday to Friday between 9:00 a.m. and 5:00 p.m., indicating your intention to exercise the right of withdrawal along with the order number or purchase invoice number.

The product must be new, unused, with all its original packaging, parts, accessories, and tags attached.

The refund will be made to the same payment method used at the time of purchase, within thirty (30) days from the date the product was received in the aforementioned conditions, without applying discounts or retentions.

The customer must bear the cost of transportation and other expenses incurred in the return.

Our garments have a 90-day warranty for quality or manufacturing defects.

Items on SALE are non-returnable and non-exchangeable as they are the last units of the collection.

Contact our customer service department at departamentodespachos@mariaelenavillamil.com.co, attaching the purchase invoice, order number, or the buyer's identification number. You can also contact us nationwide at +57 314 274 0621 from Monday to Friday between 9:00 a.m. and 5:00 p.m.

You must print the guide and deliver it along with the properly packed product to the transport company on the scheduled date and time previously informed.

Once the product is received, we will proceed with its review, and within three (3) business days, we will inform you via email whether the exchange is approved or not.

If the exchange is not approved because the received product does not meet the previously indicated conditions, it will be returned to the same address registered in the purchase process.

If the exchange is approved and the reason is size, color, or reference, we will proceed with sending the new product to the address registered in the purchase process. The customer must pay for this shipping cost.

If the exchange is not possible due to inventory issues, a voucher for the purchase amount will be generated, which will be sent via email and can be redeemed in our online store.

The exchange or return process will be carried out within a maximum period of twenty (20) business days.

MARIA ELENA VILLAMIL may autonomously and at any time modify formal, procedural, or substantial aspects of these Terms and Conditions of use of the website mariaelenavillamil.com.co, which will be updated and made available to Users/Consumers.

By accessing and using the website mariaelenavillamil.com.co, you agree that you are subject to the Terms and Conditions, and all applicable laws will be governed and interpreted in accordance with Colombian laws.